Update Agent Settings

PUT

/customer_service/202309/agents/settings

Use this API to set whether the shop owner’s customer service account can accept auto-assigned chats. The authenticated shop owner can update only their own setting; customer service subaccounts are not supported in this API version. Set can_accept_chat to true to accept auto-assigned chats.

Authorizations

• accessToken

Parameters

Query Parameters

shop_cipher

required

string

Identifies the shop. Obtain it from the Get Authorized Shops API.

Request Body^required

Media typeapplication/json

object

can_accept_chat

required

Whether the shop owner’s customer service account can accept auto-assigned chats.

• true: The agent receives auto-assigned chats and can also manually select chats to respond to.
• false: The agent receives only manually assigned chats.

For a shop with only one customer service agent, set this field to true; false is rejected. When using the IM API, true is recommended.

boolean

Example

{
  "can_accept_chat": true
}

Responses

200

Success

Media typeapplication/json

object

code

Status code; 0 means success.

integer format: int64

message

Success or failure message.

string

request_id

Request log ID.

string

data

object

Example

{
  "code": 0,
  "data": {},
  "message": "Success",
  "request_id": "202203070749000101890810281E8C70B7"
}