Returns the SPS overview for the authorized shop, including the score, tier, dimensions, benefits, and top issues. Shop Performance Score (SPS) reflects a shop’s performance across key operational and service metrics on TikTok Shop. By integrating the read-only SPS APIs, ISVs can retrieve a shop’s score, tier, benefits, and metric benchmarks, diagnose performance gaps, and drill down to the products, logistics providers, aftersales types, orders, or chats associated with specific issues. This enables ISVs to embed actionable performance insights into their solutions, helping merchants identify problem areas faster and take targeted actions to improve shop performance. Available only for US-region shops. Use case guide: Click here
Authorizations
Section titled “Authorizations”Parameters
Section titled “Parameters”Query Parameters
Section titled “Query Parameters”Identifies the shop. Obtain it from the Get Authorized Shops API.
BCP 47 locale code used to localize response text. If omitted, the default locale is resolved from the request context.
Responses
Section titled “Responses”Success
object
Status code; 0 means success.
Success or failure message.
Request log ID.
object
Fixed complete set of benefits associated with the shop SPS score.
object
Benefit display name localized by the requested locale.
Whether the shop has unlocked this benefit.
Score required to unlock the benefit, from 0 to 5.
Score details by SPS dimension.
object
Dimension name.
Dimension score, from 0 to 5.
Dimension status enum. Possible values include EXCELLENT, GOOD, POOR, CRITICAL and NIL.
Dimension status text. Values like Excellent, Good, Normal, Attention.
Dimension weight as a percent from 0 to 100.
The number of days included in the score evaluation period.
The evaluation period end time. Unix timestamp in seconds.
The evaluation period start time. Unix timestamp in seconds.
The shop’s percentile among peers, from 0 to 100.
The shop’s primary category.
object
The primary category ID.
The primary category name.
The shop SPS score, from 0 to 5 with one decimal place.
The SPS tier. Possible values include EXCELLENT, GOOD, POOR, CRITICAL and NIL.
The SPS tier. Values like Excellent, Good, Normal, Attention.
Top SPS issues that contributed to the current score.
object
Ranked issue list.
object
Localized issue description.
Number of days included in this issue’s evaluation period.
Issue evaluation period end time. Unix timestamp in seconds.
Issue evaluation period start time. Unix timestamp in seconds.
Related metric code. Possible values include NRR, NBFR, SFCR, OTDR, AHT, and IM_DSAT.
Localized metric display name.
Metric percentile among peer shops, from 0 to 100.
Issue rank, where 1 is the top issue.
Localized summary of the top issues.
The latest score refresh time. Unix timestamp in seconds.
Example
{ "code": 0, "data": { "benefits": [ { "benefit_name": "LIVE giveaway", "is_unlocked": true, "unlock_score": "4.5" } ], "dimensions": [ { "name": "Product satisfaction", "score": "4.8", "status": "EXCELLENT", "status_text": "Excellent", "weight": "70" } ], "evaluate_duration_days": 90, "end_evaluation_time": 1782518400, "start_evaluation_time": 1774828800, "peer_percentile": "86.5", "primary_category": { "category_id": "601450", "category_name": "Home Supplies" }, "sps_score": "4.6", "sps_tier": "GOOD", "sps_tier_text": "Excellent", "top_issues": { "issues": [ { "description": "Your on-time delivery performance is lower than peer shops.", "evaluate_duration_days": 31, "end_evaluation_time": 1761264000, "start_evaluation_time": 1758672000, "metric_code": "OTDR", "metric_name": "On-time delivery rate", "percentile": "72.4", "rank": 1 } ], "summary": "Improve late dispatch and negative reviews to increase your SPS score." }, "update_time": 1761264000 }, "message": "Success", "request_id": "202203070749000101890810281E8C70B7"}