Get Reject Reasons

GET

/return_refund/202309/reject_reasons

Use this API to retrieve the seller reject-reason options currently applicable to the specified aftersales request. Use the returned name value as the reject reason key when calling the corresponding seller reject API.

Authorizations

• accessToken

Parameters

Query Parameters

shop_cipher

required

string

Identifies the shop. Obtain it from the Get Authorized Shops API.

locale

string

The BCP-47 locale codes for displaying the rejection reason, delimited by commas. Default: en-US Refer to Locale codes for the list of supported locale codes.

return_or_cancel_id

required

string

The unique identifier for an order return or cancellation.

Responses

200

Success

Media typeapplication/json

object

code

Status code; 0 means success.

integer format: int64

message

Success or failure message.

string

request_id

Request log ID.

string

data

object

reasons

The list of rejection reasons the seller has provided.

Array<object>

object

name

The reject reason key. Pass this exact value to the corresponding seller reject API as the reject reason. Note: The available reject reasons may change depending on the current aftersales request context. To avoid using stale or inapplicable reason keys, call this API close to the reject action and use the latest returned name values instead of hardcoding them.

string

text

The corresponding text to the reason name, localized based on the locale input parameter.

string

Example

{
  "code": 0,
  "data": {
    "reasons": [
      {
        "name": "seller_reject_apply_you_have_reached_an_agreement_with_the_buyer",
        "text": "You have reached an agreement with the buyer"
      }
    ]
  },
  "message": "Success",
  "request_id": "202203070749000101890810281E8C70B7"
}